The Server is responsible for always providing prompt and friendly food and beverage service to all guests following the CHARM service model. Responsible for meeting or exceeding sales performance objectives as determined, communicated, and monitored by management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment.
Learn the menu to explain offerings, make recommendations and suggestively sell to our Guests
Provide each guest with a friendly welcome and memorable farewell to ensure a positive, memorable visit and promote repeat visits
Follow CHARM service model to deliver a great Guest experience
Suggestively sell and let guests know about current features and promotions
Ensure Guests’ order is accurately recorded and input into the MICROS in a timely manner
Deliver food to guests within and outside of your section
Check back with guests, provide refills and prebus throughout the guest experience
Partner with other Team Members to ensure Guests all guests needs are met
Perform opening and closing duties as well as running side work
Ensure the highest quality preparation and presentation of food and beverage items are delivered to Guest.
Responsible for attention and prompt response to the guests’ needs and requests throughout their entire visit.
Present an accurate guest check, accept payment, and quickly complete the transaction.
Answer the phone and assist with answering guests’ questions in a friendly, courteous manner.
Serve alcoholic beverages in accordance with the Ruby Tuesday Responsible Serving Statement Policy.
Immediately notify management of incidents involving possible excessive alcohol consumption or an impaired condition.
Process guest checks and payments in compliance with cash handling, credit card and accounting policies and procedures
Report all tips in compliance with company policy and IRS regulations.
Consistent professional and positive attitude and actions when communicating with guests and team
Ruby Tuesday is driven by uncompromising freshness and quality, gracious hospitality and a growing list of restaurants destined to be the envy of the casual dining business.
At Ruby Tuesday, we're fully committed to preparing and serving food of uncompromising freshness and quality - with signature choices like our premium Handcrafted Burgers and our bountiful, Create Your Own Garden Bar - and we're grateful that our restaurants are made possible by passionate employees who make it their business to delight each and every guest with an excellent dining experience. From our ongoing efforts to bring you the best menu in casual dining and the best Handcrafted Burgers anywhere, to the gracious smiles and genuine hospitality that greet you at our doors, Ruby Tuesday wants to make our Simple Fresh American Dining your favorite dining anywhere.
Quality. Passion. Pride.
Quality means freshness. It's fresh 100% USDA Choice or Prime ground beef formed into perfectly grilled, Handcrafted Burgers that redefine an American classic. Quality is seasonal vine ripened tomatoes and crisp leaf lettuce still glistening with garden dew. It's applewood smoked bacon and premium cheeses and an uncompromising commitment to providing you the best.
Passion is people. People who love what they do and take your enjoyment personally. Passion is what to expect from the people who take your order, the people who craft your meal (and peek out from the kitchen to see your delight) and the people who are designing our comfortable, stylish restaurants that are destinations in themselves. Everyone you meet here is happy you've come, and they're genuinely dedicated to having you visit with us frequently.
Pride makes us a family. This is our home. You are our guest. And we will attend to your dining experience with a degree of care and attention to detail unrivaled anywhere. A deep desire to serve others is the secret weapon of a gracious host. And it's why, at Ruby Tuesday, we want you to always leave with a smile.