Overview

Clevelander Hotel, located in the heart of the South Beach Art Deco district is currently recruiting Greeter-Marketing Models to work both the Ocean Drive location and at Marlins Park for the 2019 MLB season. The ideal candidate is experienced at providing exceptional service in high-volume casual dining environments and is passionate about serving others. If you love to work as part of a team providing game-changing guest service in a fast paced outdoor work environment, we would love to meet you!

Summary:

The Bartender Marketing Model enhances the Clevelander South Beach brand experience making positive guest connections; and will greet customers, learn about their preferences, answer questions, recommend menu items; prepare and serve beverages; and serve food items.  He/she will also upsell menu items, develop beverage recipes, utilize proper equipment and ingredients and perform cleaning and maintenance to work areas and work equipment.

Duties and Responsibilities:

Responsible for providing quality guest service and promoting and marketing the Clevelander brand
The Bartender Marketing Model participates in in-house modeling programs, special events, and performs model/presenter tasks at Clevelander events
Maintain weight and appearance levels consistent with that at time of hire, and within management discretion
Consistently delivers exceptional service to every guest while entertaining in a professional manner in accordance with the Clevelander brand
Markets Jesta Hotels & Resorts, Clevelander and services offered to a targeted customer base
Performs in a public relations capacity when modeling and promoting Clevelander
Models Clevelander apparel and accessories while bartending and maintaining an appearance consistent with the Clevelander brand
Interacts and entertains guests in a cordial and gracious manner, thereby creating a memorable experience and building guest loyalty. Serves as Brand Ambassador for Clevelander, using finesse and good judgment
Maintains quality services standards according to the Clevelander brand with all guests by creating a friendly, relaxed atmosphere while serving guests
Prepares and serves cocktails, beer and wine for guests and servers, using Company standard recipes
Completes assigned side-work duties (opening, closing, ongoing)
Maintains cleanliness in assigned station including all interior and exterior areas of the bar
Promotes a professional, safe, helpful and courteous work environment
Builds rapport with guests and informs them of daily, weekly specials as well as upcoming and ongoing Clevelander events
Properly enters all food and beverage orders into the point of sale system, and presents guest with a receipt in a timely manner
Executes and promotes the safe and responsible sale of alcoholic beverages, verifies identification of guests who look under 30 years of age
Attempts to consistently up-sell guests brand name liquor, beer, wine and add-on items
Ensures proper glassware and garnishes are used for each cocktail
Accurately completes cash drop and checkout procedures at the end of each shift
Ensures compliance with responsible vendors and food handling programs
Maintains and ensures compliance of all policies and procedures

Other Functions:

Performs other duties as assigned

Minimum Qualifications:

21 years of age, 3 years related bar experience
Previous modeling experience preferred, but not required

Knowledge, Skills and Abilities:  

Consistently maintains a well-groomed appearance, posture and hygiene as deemed by management
Make-up, appearance and style is aligned with current fashion standards and trends as deemed by management and consistent with Clevelander brand
Consistently demonstrates the ability to wear Clevelander clothing with weight and appearance associated with modeling industry requirements and standards
Posture, gestures, movement and walking should reflect model esthetics
Outgoing personality, is warm and friendly; demonstrates enthusiasm and professionalism, effective listening skills, strong judgment
Excellent customer service skills
Ability to work in a team environment
Ability to verbally communicate and take direction
Ability to multi-task in high volume and fast paced work environment
Ability to remain calm in high stress situations
Strong attention to detail required
Must possess basic computer skills
Extensive knowledge of the Hotel, its services and facilities
Possesses knowledge of the appropriate table settings and service ware
Capable of describing all menu items, prices and methods of preparation and use of suggestive selling techniques to encourage the guests to choose items that are house specialties

Teamwork Skills:

Is an enthusiastic, helpful and positive member of the team
Is professional, responsible and mature in conduct and behavior
Is understanding of, encouraging to and friendly with all co-workers
Is self-motivated and use time wisely
Maintains open lines of communications with each department
Communicates pertinent information
Responds positively to new ideas
Openly accepts critical/developmental feedback
Reports to work on time
Is available to work a flexible schedule to include weekends and holidays
Maintains effective communication through the use of meetings, memorandums
Is available to help other departments in emergency situations
Adheres to all work rules, procedures and policies established by the Company including, but not limited to those contained in the team member handbook

Working Conditions:

Most work tasks are performed outdoors; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possibly for one hour or more
Work requires evenings, weekends and holiday hours
Must be able to stand and exert well-paced mobility for up to 4 hours in length
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Must be able to lift up to 20 lbs. on occasion
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity
Vision occurs continuously with the most common visual functions being those of near vision and depth perception
Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception
Requires manual dexterity to use and operate all necessary equipment

Company name::
Clevelander
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