Overview

Clevelander Hotel, located in the heart of the South Beach Art Deco district is currently recruiting food and cocktail Server/Marketing Models to work both our Ocean Drive Location. The ideal candidate is experienced at providing exceptional service in high-volume casual dining environments and is passionate about serving others. If you love to work as part of a team providing game-changing guest service in a fast paced outdoor work environment, we would love to meet you!

The Clevelander Server/Marketing Model is responsible for creating exceptional experiences for Hotel guests. Service delivery as well as appearance consistently meet the Company’s brand expectations contributing to Clevelander’s over-the-top ambiance and all-out-fun guest experience.

Summary:

The Clevelander Server/Marketing Model is responsible for creating exceptional experiences for Hotel guests.  Service delivery as well as appearance consistently meet the Company’s brand expectations contributing to an over-the-top ambiance and all-out-fun guest experience.

Duties and Responsibilities:

Provides quality guest service, promoting and marketing Clevelander’s brand
Participates in internal modeling programs, special events, and performs spokes-model and promotional modeling tasks as needed
Maintains weight and appearance consistent with that presented during the initial job interview
Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with Clevelander’s brand expectation
Markets Clevelander, Jesta Hotels & Resorts and services offered to a targeted customer base
Performs in a public relations capacity when modeling and promoting Clevelander
Models Clevelander apparel and accessories during work hours, and maintains an appearance consistent with Clevelander’s brand expectation
Interacts and entertains guests in a cordial and gracious manner, thereby creating a memorable experience and building guest loyalty
Meets quality service standards with all guests by creating a friendly, relaxed atmosphere while visiting with guests and coordinating service requests
Serves food and beverages to guests in a timely manner
Ensures guests are pleased with their food and beverages after each course
Delivers an enthusiastic greeting and builds a relationship with all guests
Informs guests of food and beverage specials as well as upcoming and ongoing Clevelander events
Completes assigned side-work duties and assists in all opening and closing procedures
Ensures cleanliness in assigned work station including all interior, exterior and dry goods areas
Maintains appropriate levels of condiment items in all server stations
Promotes a professional, safe, helpful and courteous work environment
Enters all orders and transactions in the point-of-sale system, and presents guest with receipt in a timely manner
Executes the safe and responsible sale of alcoholic beverages, verifies identification of guest appearing under 30 years of age
Attempts to up-sell brand name liquors, foods and wines
Ensures proper glassware and garnish is used for each cocktail
Completes cash drop and checkout procedures at the end of each shift
Maintains compliance with Responsible Vendors and food handling programs
Maintains and ensures compliance of all policies and procedures
 

Other Functions:

Performs other duties as assigned

 Minimum Qualifications:

Must be at least 18 years old
1 year of previous bar and restaurant experience preferred

 Knowledge, Skills and Abilities:    

Consistently maintains a well-groomed appearance, posture and hygiene as deemed by management
Make-up, appearance and style is aligned with current fashion standards and trends as deemed by management and consistent with Clevelander ‘s brand
Consistently demonstrates the ability to wear Clevelander’s clothing with weight and appearance associated with modeling industry requirements and standards
Posture, gestures, movement and walking should reflect model aesthetics
Outgoing personality, is warm and friendly; demonstrates enthusiasm and professionalism, effective listening skills, strong judgment
Excellent customer service skills
Ability to work in a team environment
Ability to verbally communicate and take direction
Ability to multi-task in high volume and fast paced work environment
Ability to remain calm in high stress situations
Strong attention to detail required
Must possess basic computer skills
Extensive knowledge of the Hotel, its services and facilities
Possesses knowledge of the appropriate table settings and service ware
Capable of describing all menu items, prices and methods of preparation and use of suggestive selling techniques to encourage the guests to choose items that are house specialties

Teamwork Skills:

Is an enthusiastic, helpful and positive member of the team
Is professional, responsible and mature in conduct and behavior
Is understanding of, encouraging to and friendly with all co-workers
Is self-motivated and use time wisely
Maintains open lines of communications with each department
Communicates pertinent information
Responds positively to new ideas
Openly accepts critical/developmental feedback
Reports to work on time
Is available to work a flexible schedule to include weekends and holidays
Maintains effective communication through the use of meetings, memorandums
Is available to help other departments in emergency situations
Adheres to all work rules, procedures and policies established by the company including, but not limited to those contained in the Team Member handbook

Working Conditions:

Most work tasks are performed outdoors; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possibly for one hour or more
Work requires evenings, weekends and holiday hours
Must be able to stand and exert well-paced mobility for up to 4 hours in length
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Must be able to lift up to 20 lbs. on occasion
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity
Vision occurs continuously with the most common visual functions being those of near vision and depth perception
Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception
Requires manual dexterity to use and operate all necessary equipment

Company name::
Clevelander
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