Overview

Position:  Service Captain
Department: Food and Beverage

Primary Responsibilities:
•Ensure all guests receive a Five Star Experience
•Embody and maintain the Brand DNA in all aspects of the dining experience
•Proactively approaches and acknowledges all guests in a friendly, warm and welcoming manner
•Escorts and offers chair assistance in the arrival and seating of the guest
•Presenting wine menus and taking wine orders
•Placing orders into the Micros Point of Sale Terminal
•Serving bottles of wine
•Serving tasting menu wines by the glass

Properly articulate all wine service including:
*Name, vintage, region, and grape variety of wine
*Explanation of why it was selected for the tasting menu course
*Explanation of the style, taste, and flavor profile

•Assist in the departure of the guest including a genuine farewell and invite the guest back
•Completing all assigned side work to the standard operating procedure
•Knowledge of all offerings of the venue
•Training and implementing service standards
•Oversight of the entire dining experience

Secondary Responsibilities:
•Provides a selection of bottled water service
•Menu Presentation
•Beverage presentation including a full articulate knowledge of all offerings and preparation methods
•Placing beverage orders into the Point of Sale System
•Serving beverage orders utilizing full club service
•Taking food orders including a full articulate knowledge of all offerings and preparation methods
•Placing food orders into the Point of Sale System
•Delivery of bread and butter
•Placing appropriate silverware
•Firing appropriate course
•Serving and articulating all courses including a full knowledge of all offerings and preparation methods
•Clearing of all courses
•Validates satisfaction throughout the meal
•Taking dessert orders including a full articulate knowledge of all offerings and preparation methods
•Make and serve coffee, tea, espresso, cappuccino, latte
•Presenting checks and processing payments
•Assisting the dining team with all aspects of the service script
•Completing all assigned side work to the standard operating procedure
•Maintain a high level of professionalism on the phone with callers and others entering the dining room in accordance with Greenbrier standards
•Effective and conscientious use of materials and effective and efficient use of time.
•Because of the fluctuating demands of the Hotel’s operation, it may be necessary that each employee partner perform a multitude of different functions: therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or directed.
•Is familiar with pertinent ABC laws
•Participate in all meetings as required – Pre-Shift, training sessions, etc.
•Ensure proper supplies are on hand at all times in order to effectively service the guest

Normal Working Hours:
•Hours vary depending on restaurant venue.

In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Ten Essential Attributes for All Employees.

Past Work Experience Requirements:
•Worked as scrub captain for at least one year, Four Star or Five Star dining experience preferred

 

Educational Requirements:
•High School Diploma or G.E.D. preferred
•Successfully passed the Greenbrier Scrub Captain wine test
•Entry Level Master Sommelier or Certified Wine Specialist with the Society of Wine Educators preferred
•Successfully passed the restaurant menu test

Communication Skills Requirements:
•Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard
•Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations

Technical Requirements:
•Point of Sale Terminal experience
•To be considered a qualified applicant one must successfully complete the following:
1.Verbal and written menu test
2.Practical service test

Required Supervision:
•Dining Room Manager / Assistant Manager / Sous Chef

Other Requirements:
•Energetic with a strong ability to display enthusiasm, professionalism, passion and energy
•Consistent demonstration of the Ten Essential Attributes
•On-going certification and training will be part of team requirements

Location of Work:
Indoors
Heated
Temperature Fluctuations

Work Postures – Continuous (up to 8 hrs. in 8 hr. shift)
Standing
Walking
Bending/Stooping
Overhead Reaching
Arm/Hand Movement
Hand/Eye Coordination

Work Postures- Rarely (up to .5 hr. per 8 hr. shift)
Sitting
Climbing

Lifting Requirements – 10 lbs or less frequently (up to 5.5 hrs. per 8 hr. shift)
Grasping

21 lbs – 30 lbs frequently (up to 5.5 hrs. per 8 hr. shift)
Horizontal lift
Overhead lift
Floor to Waist lift
Carrying

Over 41 lbs frequently (up to 5.5 hrs. per 8 hr. shift)
Push/Pull

*Requirements are subject to change

 

 

Company name::
The Greenbrier
Are Facial Piercings Allowed::
No
Upon employment offer, a background check is required::
Yes
Upon employment offer, a drug screen is required::
Yes
Are Visible Tattoos Allowed::
No
Hourly Salary Range::
$8.13/hr plus Service Charge & Gratuity
Does the position require prior experience in the restaurant industry::
Yes
Does the position require working nights::
Yes
No
This position requires a high school diploma or equivalent:
yes
This position requires an Associate's Degree:
no
This position requires a Bachelor's Degree:
no
Are benefits available for this position::
Yes
This position pays::
Hourly + Tips
This position requires a certification or training in: :
Wine Service
Does the position require working weekends::
Yes
Is a credit check required::
No
Is facial hair allowed::
No
Does this position have a dress code /uniform requirement::
Yes

About

For more than 230 years, The Greenbrier has been one of America's grandest resorts and the luxury standard of excellence. From business travelers to traveling families, we've created a range of world-class services and amenities designed to exceed our guests' expectations such as; five championship golf courses, our world-renowned mineral spa, exquisite dining, designer boutiques, more than 50+ activities and a 103,000 square foot gaming and entertainment venue.

The Greenbrier regularly receives numerous industry accolades for outstanding service each year, but we're prouder of the countless guest letters we receive every day recognizing the exceptional performers on our award-winning team. In fact, the memories our employees create for our guests become treasured and timeless souvenirs for generations. These unforgettable moments are also the reason our guests return time and time again to The Greenbrier.

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