Overview

POSITION DESCRIPTION

TITLE:                  Front Desk Clerk

SUPERVISOR:    Front Office Manager

Major Function:

Handles the requests and transactions of the hotel guests,

coordinates with the other departments as necessary, and performs

all other duties or requests as assigned by the Front Office

Manager and Director of Operations.

 

 

Major Duties:

1.             Guest Relations

1.             Coordinate with other departments the fulfillment of

special guest requests.

2.             Communicate features and services to guests at

check-in.

3.             Answer guest’s questions regarding local area

facilities.

2.             Phone System Coordination

1.             Handle hotel phone system, transferring calls, taking

messages for guests and for staff.

3.             Reservations

1.             Take, modify, and cancel guest reservations, inputting

same into the reservation system, noting any special

requests.

2.             Assist in the verification, balancing, and revenue

maximization of hotel’s suite availability.

4.             Front Office Operations

1.             Check in/out guests, always verifying departure dates,

and offering to make future reservations.

2.             Post phone charges, valet charges, and other

miscellaneous charges to guest accounts.

3.             Administrate hotel’s guest payment policies.

4.             Distribute mail to guest boxes and to staff.

5.             Safety and Security

1.             Responsible for shift’s cash transactions.

2.             Maintain hotel’s key security system.

3.             Administer guest safe deposit boxes.

4.             Maintain an inventory of special guest service items

such as rollaways, cribs, irons, towels, etc.

5.             Responsible for being knowledgeable of the hotel’s

emergency procedures.

6.             Communications

1.             Track show suites and suites in maintenance.

2.             Notify Housekeeping and Maintenance of any reported

problems with rooms or grounds.

3.             Coordinate the updating of suite status, informing

Housekeeping as dirty rooms become available.  Update

status when notified by Housekeeping.

 

 

 

 

POSITION DESCRIPTION

TITLE:                  Night Auditor

SUPERVISOR:    Front Office Manager

Major Function:

Handles the requests and transactions of the hotel guests, and

Coordinates with the other departments as necessary.

Major Duties:

1.             Guest Relations

1.             Coordinate with other departments the fulfillment of

special guest requests.

2.             Communicate features and services to guests at

check-in.

3.            Answer guest’s questions regarding local area

facilities.

2.             P.B.X.

1.             Handle hotel phone system, transferring calls, taking

messages for guests and for staff.

3.             Reservations

1.             Take, modify, and cancel guest reservations, inputting

same into the reservation system, noting any special

requests.

2.             Assist in the verification, balancing, and revenue

maximization of hotel’s suite availability.

4.             Front Office Operations

1.             Check in/out guests, always verifying departure dates,

and offering to make future reservations.

2.             Post phone charges, valet charges, and other

miscellaneous charges to guest accounts.

3.             Administrate hotel’s guest payment policies.

4.             Distribute mail to guest boxes and to staff.

5.             Safety and Security

1.             Responsible for shift’s cash transactions.

2.             Maintain hotel’s key security system.

3.             Administer guest safe deposit boxes.

4.             Maintain an inventory of special guest service items

such as rollaways, cribs, irons, towels, etc.

5.             Responsible for being knowledgeable of the hotel’s

emergency procedures.

6.             Night Audit

1.             Verify each front desk shift’s transactions.

2.             Process credit card transactions.

3.             Post room and tax charges to all guest folios.

4.             Finalize transactions completed during the day.

5.             Create and or print required reports.

6.             File reports as directed.

7.             Verify and prepare registration cards for arriving

guests.

8.   Separate, file and mail direct bills.

9.   Tidy front office area including vacuuming.

6.             Communications

1.             Track show suites and suites in maintenance.

2.             Notify Housekeeping and Maintenance of any reported

problems with rooms or grounds.

3.             Coordinate the updating of suite status, informing

Housekeeping as dirty rooms become available.  Update

status when notified by Housekeeping.

Company name::
The Inn at Tallgrass
Are Facial Piercings Allowed::
No
Upon employment offer, a drug screen is required::
No
Does the position require prior experience in the restaurant industry::
No
Does the position require working nights::
Yes
This position requires a high school diploma or equivalent:
yes
This position requires an Associate's Degree:
no
This position requires a Bachelor's Degree:
no
Are benefits available for this position::
No
This position pays::
Hourly
Does the position require working weekends::
Yes
Is facial hair allowed::
Yes
Does this position have a dress code /uniform requirement::
Yes
Hours/Shift::
all shifts, 1st - 3rd
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